The Real Story: Unedited Reviews from Customers
FAQ
What is Pet Fetti?
Pet Fetti is a pet treat sprinkle designed to enhance the flavor of your pet's meal, making every meal a special occasion. It adds a burst of flavor that your pet will love.
Is Pet Fetti safe for all pets?
Pet Fetti is formulated for dogs and cats. However, we recommend consulting with your veterinarian before introducing any new products to your pet's diet, especially if they have any known allergies or dietary restrictions.
What are the ingredients in Pet Fetti?
Pet Fetti is made from high-quality, all-natural ingredients. The specific ingredients may vary depending on the flavor, but all Pet Fetti products are free of artificial preservatives, colors, and flavours.
How often can I use Pet Fetti for my pet?
Pet Fetti can be used daily to make every meal a special occasion. However, it is important to monitor your pet's overall calorie intake and adjust their diet accordingly.
How should I store Pet Fetti?
Pet Fetti should be stored in a cool, dry place, away from direct sunlight. Be sure to reseal the package after each use to maintain freshness.
What if my pet doesn't like Pet Fetti?
We strive to create a product that pets love, but we understand that individual preferences may vary. If your pet doesn't enjoy Pet Fetti, please contact our customer support team to discuss a possible refund or exchange.
Shipping
How long does it take for my order to be processed and shipped?
Orders are typically processed within 1-2 business days. Once your order is shipped, you will receive a confirmation email with the tracking information.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your package on the carrier's website. You can also track your order by logging into your account on our website and navigating to the "Order History" section.
Do you offer international shipping?
Currently, we do not offer international shipping and only ship within New Zealand and Australia. We are actively exploring options to expand our shipping services and will announce any updates on our website and through our newsletter.
Do you offer free shipping?
Yes, we offer free Standard Shipping on orders over $50 within New Zealand. The free shipping option will show on the shipping page during the checkout process for eligible orders.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact our Customer Experience Team as soon as possible at hello@tandem.pet. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed.
What happens if my package is lost or damaged during transit?
If your package is lost or damaged, please contact our Customer Experience Team as soon as possible at hello@tandem.pet. We will work with the carrier to resolve the issue and, if necessary, send out a replacement or process a refund.