Contact
We're here to help.
Most answers are one tap away below. If not, send us a message and a real person from the Tandem team will get back to you.
- Manage my AutoShipSkip, pause, change or cancel from your account.
- Shipping and deliveryDelivery times, costs and tracking.
- Our money-back guaranteeLove it, or your money back. Here's how it works.
- Which product suits my dog?Take the 60-sec quiz for a matched product and serving size.
- Become a stockistWholesale for pet stores and vet clinics.
Send us a message
Tell us a bit about your dog and what's going on, and we'll help you find the right answer.
Love it, or your money back.
Won't eat it, or not happy with the results? Just let us know and we'll refund you in full. No time limit, no questions asked.
Still got a question? Email us at hello@tandem.pet
Questions
How long until I see a difference?
It depends on the blend and on your dog. Supplements work best with consistent daily use, so give it a few weeks before judging. Each product page has a guide for that blend.
My dog is fussy. Will they eat it?
Most dogs happily eat our blends sprinkled over their usual meal. Start with a small amount and build up over a few days, and if it's not right for your dog, we'll refund you in full.
How much do I give, and how?
Sprinkle it over your dog's usual food once a day. The right amount depends on your dog's weight. The serving guide is on each product page and on the tin.
Can I give more than one blend?
Yes, lots of our customers combine blends. If your dog has a health condition or is on medication, check with your vet before adding anything new.
How do I change or cancel AutoShip?
Log in to your account and go to Manage My AutoShip. From there you can skip a delivery, change how often it arrives, or cancel. You can also email us at hello@tandem.pet.
How quickly will my order arrive?
Orders are packed and dispatched within 1–2 business days and usually arrive within 3–5 business days. AutoShip deliveries ship free.
Where are Tandem products made?
Here in New Zealand.
Still got a question? Email us at hello@tandem.pet